Terms & Conditions

1. About these terms

These terms apply when you use hrsfood.com and when you place an order with us. By using the site or ordering, you agree to them, so please read them carefully.

We are HRS Food, a trading name of HRS Newsagents LTD, 786 Whalley New Road. You can reach us at hello@hrsfood.com.

2. Using our site

You must be able to enter into a legally binding contract to place an order. You agree to provide accurate information and not to misuse the site.

3. Orders and contract

When you place an order you are making an offer to buy. Your order is accepted, and a contract is formed, when we send you a dispatch confirmation. If we can't fulfil an order — for example an item is out of stock or there's a pricing error — we'll let you know and refund any payment taken.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where it applies. Delivery charges, where applicable, are shown at checkout before you pay. Payment is taken securely through Shopify and its payment providers. We try to keep prices accurate, but if we spot a genuine error we'll contact you before dispatch.

5. Our products

We sell confectionery, snacks and related gifts. Product images are for illustration and packaging or branding may vary. Sweets and chocolate are subject to availability and best-before dates.

6. Custom, gift and mystery boxes

For built, gift and mystery boxes, the exact contents can vary with stock. Where an item is unavailable we may substitute something of equal or greater value, and any substitution will always respect the avoids and preferences you set. A printed contents and allergen sheet is included in every box.

7. Allergens and your responsibility

Allergen information is shown on product pages and included on paper in every parcel. Our products may be handled in an environment where allergens are present. If you or the recipient has an allergy, please check the information carefully and contact us before ordering if you're unsure. See our Allergen Information page for more.

8. Delivery

We deliver across the UK. Estimated timings and options are shown at checkout and on our Delivery page. Risk in the goods passes to you on delivery. If a parcel is delayed, lost or arrives damaged, our Returns & Refunds page explains what we'll do.

9. Cancellation, returns and refunds

You have consumer rights when you buy online. Because our products are perishable food, and because personalised or made-to-order boxes are prepared specifically for you, the standard 14-day right to cancel does not apply to those items once prepared. This does not affect your rights if an item is faulty, damaged, incorrect or not as described. Full details are on our Returns & Refunds page.

10. Our liability

We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for fraud. Otherwise, our liability for any order is limited to the price you paid for it. We are not liable for losses that were not foreseeable.

11. Intellectual property

The content on this site — including text, images, logos and design — belongs to HRS Food or our licensors and may not be copied or used without permission.

12. Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you live elsewhere in the UK, you may bring proceedings in your local courts.

13. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published when you place it. The date at the top shows when they were last revised.