From our shelves to their door
Current delivery methods, charges and estimates are shown at checkout for the address you enter.
Delivery information
Before you pay
The delivery methods available for your address, their charges and service estimates are shown at checkout before you pay.
When timing matters
Delivery estimates are not guaranteed arrival dates. Contact us before ordering if a parcel must arrive by a particular date.
Delivery period
Unless we agree a different period with you, we deliver within 30 days after the order is accepted. Our Terms explain when acceptance happens.
Check your order
Keep the outer and product packaging until you have checked the order. It can help us resolve a missing, incorrect or damaged item.
Order help
Email us with your order number and the details of the problem. Photographs of a parcel, product and label can help us investigate.
Warm weather and chocolate
Chocolate can soften in warm weather. Consider the expected conditions and delivery estimate before placing a chocolate-heavy order.
Parcel missing or arrived damaged?
Contact us with the order number and keep the packaging. If we ask you to return a damaged item, HRS agrees the return method and bears its reasonable cost. Where a refund is due, the returns policy explains what is refunded and when.