Questions, answered
Delivery, food information, order acceptance, cancellations and returns.
How long does delivery take?
The delivery methods, charges and estimates available for your address are shown at checkout. An estimate is not a guaranteed arrival date. Unless we agree another period with you, we deliver within 30 days after accepting the order.
When has HRS accepted my order?
The automatic order confirmation means we received your order. HRS accepts it and the contract is formed when we send the dispatch confirmation. If we cannot accept the order, we contact you and refund the affected payment.
Where do I find ingredient and allergen information?
Product pages show ingredient and allergen information where it has been verified and warn when it has not. Always check the current manufacturer packaging before eating, especially if an allergy or intolerance is relevant.
What is the difference between smaller packs and wholesale boxes?
Wholesale listings offer a full case. Smaller-pack listings offer one or more reduced quantities. Available pack sizes, current prices and unit prices appear on each product page where those options exist.
Can I cancel an order?
Email us as soon as possible. If we stop the order before dispatch, we cancel it and refund the payment. Distance-selling cancellation rights can also apply after delivery; the Returns & Refunds page explains the time limits and item-specific exceptions.
Who pays return postage?
For a standard change-of-mind return, the customer pays the direct return postage. If an item is damaged, faulty or incorrect, make it available for collection or agree a return method with HRS. HRS bears the reasonable return cost.
What happens if an order arrives damaged?
Email us with the order number and details of the problem, and keep the parcel and product packaging. Tell us whether you want a refund, repair or replacement. If you reject the goods, make them available for collection or agree a return method with HRS. HRS bears the reasonable return cost.
Is HRS Food VAT registered?
No. HRS does not add VAT separately and does not issue VAT invoices. The total product price, delivery charge and any selected extras are shown before payment.